• Calls Evaluation as per MPDS (Medical Priority Dispatch System).
• Reporting on daily basis to Manager Command & Control
• Documentation as per requirement of Manager Command & Control
• Counseling of EMDs
• Monthly performance evaluation of EMDs and Shift
• Annual performance evaluation of EMDs
• Trainings & refreshers of new EMDs as per MPDS
• Test conduction on monthly basis to improve medical and area knowledge
• Compiling complaints

Duties and Responsibilities:
• In The absence of Shift Supervisor responsible for all aspects of an emergency call and vehicle operations.
• Communicate and review policies, rules & regulations with the staff to maintain continuity in operations.
• Seeks to improve employee morale by effecting motivation, communication and self-actualization needs of the employee.
• Coordinate with other emergency services, media, managers at the time of emergency.
• Responsible for maintaining the floor decorum.

Duties and Responsibilities:
• Calls Evaluation as per MPDS (Medical Priority Dispatch System).
• Reporting on daily basis to Manager Command & Control
• Documentation as per requirement of Manager Command & Control
• Counseling of EMDs
• Monthly performance evaluation of EMDs and Shift
• Annual performance evaluation of EMDs
• Trainings & refreshers of new EMDs as per MPDS
• Test conduction on monthly basis to improve medical and area knowledge
• Compiling complaints

Duties and Responsibilities:
• Foster the needs and requirements of the customers via phone.
• To ensure all customer service related activities are done within the bench-marked time.
• Provide accurate information to the concerned departments regarding the activities of the customers.
• Responsible for customer Retention.
• Handling junior agents daily issues regarding calls
• Monitoring agents regarding their KPIS
• Provide Necessary Feedback regarding any Mistake over calls
• Participate In Recruitment of New Agents

Achievements:
 Meeting the assigned monthly targets of quality and quantity.
 A+ (90%) monthly performance (KPI Reports).
 Coming out with flying colours in the team related product quizzes, trainings, meetings and other activities thus contributing towards the overall performance of the team.

Biomedical engineers typically do the following: Design systems and products, such as artificial internal organs, artificial devices that replace body parts, and machines for diagnosing medical problems. Install, adjust, maintain, repair, or provide technical support for biomedical equipment.